AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Concession and Children's ticket entitlements vary from event to event. Your barcode to access tickets is generated upon your renewal. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Check your billing and account details. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Placing seats on hold and redeeming them is limited to online transactions only. No, only Mobile Tickets can be added into your Passbook. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). To purchase more than one set of tickets to multiple events, click on the. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Ticketek's Group Bookingscan help you plan your next excursion. Can I forward my Mobile Ticket to a friend? AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Please note there maybe no replacement for General Admission tickets. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. If you have an issue with tickets purchased through an unofficial agency please return to the point . Sell tickets directly from your Ticketek Account. We liaise closely with event organisers on matters related to ticket scalping. Their customer service to follow up and right the problems is poor. Where do I select Mobile Ticket delivery? Please keep an eye on your AFL Membership ticketing emails which will include your barcode. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Will the Mobile Ticket scanners at venues work through phone covers? How do I request a refund if I have purchased Refundable tickets? Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). You must allow adequate time for collection or delivery of tickets. Why does Ticketek want to access my Facebook details? How do I make a wheelchair or Accessible Seating booking? Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. The email account that the message has been sent to is closed. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Why can my friends (invitees) only purchase the held tickets one at a time? Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? If an event is cancelled or postponed you will need to contact Ticketek for a refund. Will I be notified of event / gate changes? Version 5.22 B82 R0 In most cases, a GA ticket is a standing floor ticket. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Note that Mobile Ticket delivery may not be available for every event. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? What are the reasons I can request a refund if I have purchased Refundable tickets? If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. 2 0 obj If you arrive late, you may not be admitted until a suitable break in the event. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? If you purchased online or through our call centre please contact Customer Service for further assistance. What happens if I purchase multiple tickets and haven't received them all? All rights reserved. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Please try again, or try reducing the number of tickets you have selected. Do I have to save my credit or debit card details? Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. The website only allows one invitee from a group to purchase at a time. This refers to the various levels of ticket types on offer; e.g. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Your barcode number can also be found via your online account here. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season For security purposes, you must still enter your password when purchasing or updating your account details. I've been invited to purchase held seats by my friend, how many seats can I purchase? You can access specific privacy information for Friend Spotter . Are Refundable tickets offered on Gift Voucher sales? They must present the relevant concession documentation at point of purchase and upon entry to the ground. Ticketek recommends that you select Registered Mail for these events where available. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. What does General Admission (GA) mean? Visit the Ticketek Groups page for more information. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. When you book online you cannot choose the location of your seat. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Once tickets are added to Passbook, simply open the Apple Passbook app. General Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Postponed and Cancelled Events. "The @Ticketek _AU app has crashed - right before Ed Sheeran. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Full Ticketek Refundable terms and conditions of sale can be viewed here. Please note that there will be large wait times on the phone when dining tickets go on sale. How do I purchase a Ticketek Gift Voucher? Who is entitled to a concession or child ticket? Going to an event with a social club, company, school, family or friends? The original expiry date still applies to any balance remaining on your voucher. Requesting a password reset during the on-sale will use your time limit. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. An administration fee of $10 will be charged. If your location is not recognised, National content will be displayed. Can I change to Refundable tickets after I've bought my tickets? If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Once you have logged in, update your information. Please comply with any stated ticket limit for this event. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. How do I arrange for a new membership card to be sent out? The example above is for an adult barcode. How do I redeem my Ticketek Gift Voucher? The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Some events have more than one price type. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Tour dates Ticketek is selling for the following venues only. Can I use more than one Ticketek Gift Voucher in the same transaction? We will be in contact with you within two business days of receipt of this information. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. When tickets are no longer available the event will be displayed as Allocation Exhausted.". What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? There are no guarantees. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Invitee A starts purchasing two seats from hold. How can I find AFL Membership on a match day? Please refer to Ticketek's. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. However, some events will have unreserved seating where it is first in, best seats. Juniors aged 7-14 years are entitled to purchase a junior ticket. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Where can I find my AFL Membership number? The email may have been filtered by a spam filter. My Ticketek; Gift Vouchers; Will I be required to pay to reserve a seat? This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. What if I enter my Voucher ID incorrectly online? The obstruction varies in different venues. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. On some occasions seats are released closer to the event. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? You will get an error message if you enter the Voucher ID incorrectly. Is there anything special I need to do when I get to the venue to scan my mobile? If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. No, there will not be a priority system in place for AFL Members dining in 2023. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Can I delete the details of my saved credit or debit card? What is my online AFL Membership account? Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. What qualifies as a concession ticket? While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Check you can log in and have your passwords ready. There are many ways you can redeem your Ticketek Gift Voucher. If I received an invite, does Ticketek store my contact details? When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. You will receive an Order Confirmation via email immediately. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. <> However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). There are over 20 circumstances you may request a refund. Can I request a partial refund on my purchase if I have selected Refundable tickets? How do I add my mobile tickets to my Ticket Wallet? Accept the Ts&Cs and "Submit" 9. How can I receive my Ticketek Gift Voucher? Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} How do I add my mobile tickets to the Ticket Wallet? Invitee A changes their mind and does not proceed with their purchase. Some events may have a Family ticket which includes 1 Adult and 1 Junior. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Ticketek may charge a reasonable fee for the replacement of tickets. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Proof of purchase may be required for any refund or exchange. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Invitee B purchases the two seats they were assigned at step (b). Are there any events I can't use my Ticketek Gift Voucher for? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Replacement cards cost $10. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Safe, Fast and Verified Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. 1 0 obj You can log in with your email address and password to access member only content. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. How can I get Ticketek to sell tickets to my event? What happens if I forget my phone or my battery dies at the venue? If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Where can I get more information about privacy for Friend Spotter? Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). These tickets will be cancelled and reissued in the name of the new ticket owner. I had the opportunity to study abroad in Australia during the summer of my Junior year. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? What are the different types of Ticketek Gift Vouchers? The website will still select the best available within the section you have chosen, You can only select on price category at this stage. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. What will happen if the barcode is sent to a non-smartphone? RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html www.accc.gov.au. Can event notifications and location services be turned off from the Ticketek app? However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. endobj Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. to collect tickets. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Ticketek Online Terms of Use and Privacy Policy. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. The Payment Form will display detailed information on your ticket purchase.