They told me to sell them. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. McMillan lawyer Nick Coulson echoed the sentiment. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. When I called them on itthey said it was my fault and I have to resell the tickets. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. "If you have tickets to a show that is postponed, you will be able to select your refund . Less than two weeks later, StubHub amended its policy. The MDL transfer order can be found here. According to the filing, McMillan purchased two tickets to an NHL game in early March. Ive been trying to get my money back for 2.5 years with no luck! I want my refund from them as well. I purchased six tickets to Hamilton on 12/1/21. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. He was promptly told no because the game was not technically canceled, only postponed. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. . The Daily Journal named her a Top Woman Lawyer in California for 2021. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. If you sell on Stubhub they will waive the sellers fee. This is the only way to get a cash or credit award under the Settlement. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. New cases and investigations, settlement deadlines, and news straight to your inbox. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . StubHub went a step further and simply halted cash refunds altogether. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. If the other driver has minimum liability coverage, can I still sue them? Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . In response, he received a refund in the form of a coupon worth 120% of the original price. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. drug injury lawsuits and product liability lawsuits. Those with tickets to canceled events will get a credit of 120% of the purchase price. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. A California state court authorized the notice. With the complete shutdown of large gatherings, countless businesses are being impacted. All eligible Settlement Class Members will receive an award upon submitting a valid claim. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. This time Stubhub claims they sold tickets and sent me email to transfer tickets. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. The new policy offerers a coupon. I call Stubhub. No refund or voucher has been offered. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. We value your privacy. The U.S. Many events this past month were canceled. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. 12/29/2022. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. expected to be mailed out. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. The company is accused of failing to resolve complaints from tens of thousands of customers. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Adam Silver had to get the Christmas bonanza in- fans be damned. Combined with viagogo, we now span 90+ countries around the world. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. For more information about reviews on ConsumerAffairs.com please visit our He has prosecuted a variety of consumer protection and complex employment cases. Enjoy reading our tips and recommendations. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. My husband and I bought concert tickets as a Christmas present to each other. Your email address will not be published. However, you've agreed to the terms and conditions of Stubhubs sale policy. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. THEY LIE. I will (apparently) receive a refund, but the damage is done. Unfortunately, the seller never came through with the e-mail transfer. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. Despite the alleged deception, the company's policies did not reflect the actual . Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. StubHub is the origin source of the transaction. Your email address will not be published. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. The case seeks monetary damages and restitution remedies for consumers. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Well start sending you the news you need delivered straight to you. The suit also calls for a return of customer trust. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. I had to do all the work, not them. I listed tickets on StubHub, which I had done on multiple occasions. You must contact the Now Im stuck with 4 tickets to a concert I cant attend overseas. Share this with everyone please!!!! At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. The NHLs suspension caused a spike in the number of e-tickets sold. I bought my tickets under a much different safety expectation. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Mobile app: StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. Day of the event, I downloaded the tickets only to find they were for the wrong event. Ive used Stubhub for over 4,000 transactions. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. StubHub denies any wrongdoing or liability. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Same seats wrong game. A link has directed you to this review. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. StubHub is a scam and a fraud. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. They asked me to list it as resale. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Prices may be higher or lower than face value. Looking for a class action lawsuit in Nebraska. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. StubHub claims it is postponed not cancelled and will not give me my money. Save my name, email, and website in this browser for the next time I comment. In March 2020, as the scope . Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Subscribe for full access to The Hollywood Reporter. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. In the . The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. I listed tickets and never heard back that they sold. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. StubHub has stated that they will provide no comment on pending litigation. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. It also asked for a reinstatement of the pre-March 20 refund policy. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . I was informed they could not secure the tickets from the seller. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. 2. This is so ridiculous. The news comes just over a week after ticket resale sites began requesting corporate bailouts. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. I was denied my request for a refund. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Unsubscribe easily. | document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. Sign up to receive our free weekly newsletter. Actions does not process claims and we cannot advise you on the I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. I went thru proper channels and they lied about refund. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I am not good at technology. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. StunHub has to be the worst company in the history of companies for customer service. Its location on this page may change next time you visit. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. I chose CC. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Come to find I was charged $300 from my bank account. But, as an alternative, the 120% off coupons were also available. I was a part of this fiascoplease add me. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. 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Easy sales process: Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". status of any class action settlement claim. A California class-action lawsuit has been filed against the ticketing site StubHub. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. No resolution and I got no tickets. Unsubscribe at any time. StubHub stopped guaranteeing cash refunds. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. According to the filing, McMillan purchased two tickets to an NHL game in early March. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. This field is for validation purposes and should be left unchanged. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. I found out they listed under a wrong account. BOSTON . StubHub has my $253 for tickets I sold. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Let us know in the comments! I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. The next day, I received a $500 charge. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products.