A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. Three of the gifts didn't fit or weren't liked and need to be returned. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. You can either ask for an exchange or a refund in return for your product. complete sets of bath towels for a wedding gift. And it appears I will have to have my husband return the dresses. I went back the following day with the receipt. We are only doing our job, we are here to help you while following our policy. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . 1: Asking for an ID. We do not provide itemized merchandise searches. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. I have bought pet clothes, but that's it. I had a valid receipt to return paints that I worn once then washed. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. Plus, it's an item that would be put back on the shelf and resold. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. You want cheap stuff but and you call them crooks but in reality its not. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. I should've get lamp at ikea. Did anyone notice Ross's prices were getting hire than Macy's clearance items now? On Tuesday I purchased apps 160.00 in merchandise. But before i tried to returned them she wanted me to purchase my other items first. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. What Happens After 30 Days? I am in fact grateful to the owner of this website who has shared this fantastic How long does it take? If the items you are returning are worn, used, and altered, you will not get any refund. Could not return summer items given as gift. You can return items after 30 days, but you will be refunded to you as store credit. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Now I have to toss this crappy product Ross carried! One I had the receipt for and the second pair I did not. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. I went to return it 2 days later, and they would not allow me. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. she said take it or leave it(for the small one without tag)unreasonable, unethical and unprofessional. She refused to give me credit today? There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. Bought a jewelry item and was trying to return it. The saless person said No they don't refund cologne. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." How will I be refunded for my return? Returns at Ross are ridiculous. 9. I'm so hurt and sad by this! It has been very difficult with my health issues. You will find a customer support desk in the store, they will help you in processing your return. A purchase is a purchase! . In California, Ross Dress for Less Gift Cards with balances less than $10 are redeemable for cash. If you rent a car with cash If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. Ross gives you 30 days from the date of purchase to return items. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. 13. And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. I walked back home with shoes no one can wear amd out of $49. A day hasn't passed by. I don't bring worn and damage clothing and I always keep my receipt with me. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. I'll get all the deals. For example, if you report it within the first two days, you're liable for up to $50 of fraudulent charges. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! She got even ruder and mad. If you try to return an item without the tag but with a receipt, then we have to check the description. Just take your product in its original condition back to your local Ross store with the purchase receipt. Tap debit card. After the 60-day mark, the bank is no longer . Some merchants choose to offer store credit or a gift card of the same amount instead of a debit or credit card refund. Estimated Refund time: Credit or debit card. I really feel like the manager just did not want to take the time out she was very unfriendly. Also managers are never help they are rude and wrong. I said what??? Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. Items paid for with PayPal prior to September 13, 2022, will be refunded to a Target GiftCard. So if you don't totally love your Ross purchase, keep those tags attached to play it safe, especially if you're hoping for a full refund in the end. Ok Ross, If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. Shorts weren't worn. I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there when I went to return they offered me $0.16 yes no joke 16cents!! I had a valid receipt to return paints that I worn once then washed. She then tells me to try to sell them on let go. Although I saw the 14.99 shorts, mine came up as clearance to .49. Purposes. I tried to hold a conversation and she got ruder. Then she proceeded to Happy holidays, I hope this was helpful in answering some questions. I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. I have been waiting 10 minutes and she just walked in. Some types of refunds are not accepted! ross return policy clearance items. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. So can I exchange it for a size 8 please? I was not denied the return. Returns for items purchased with a gift card will be refunded as an in-store credit. So why even put up tv video surveillance? You are buying at a discount store. You need to return the item in new condition including any accessories & sub-products. I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. Really the worst experience ever! gifts for Christmas often do not come with a receipt. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. Unfortunately, she didn't say anything and I thought that my card had been refunded. For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. What if I return my products after 30 days? Here's what you'll need to ensure the return goes smoothly: Its called override etc. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. A refund must never exceed the original payment amount. She answered, "yes", I have the receipt and tags are on the dress. A signature may still be required for returns with a receipt as well. I bought a blouse with cash. The people waiting behind me where not happy as well. How to activate the MCTR debit card. The tags are still on and everything. For additional inquiries not addressed in the above FAQ, please use this form to contact us. If I can't make it back within 30 days, they've give me store credit. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. She said items go on sale every week. Did you forget the return deadline? I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. If you are eligible, you must notify the associate at time of purchase and may be required to provide an ID to verify your age or date of birth. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. This past visit I encountered a rude and non professional employee. I have the receipt and it has not been 30 days since the date of purchase. I was asked to give my driver's license to be entered into the computer. I would like to know if I could exchange some gifts I got from Ross. Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued. I'd rather buy it,think about and decide when not having to rush to a decision. In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. Who doesn't wash clothes before wearing? Had i known this, i probably wouldnt have opened it. ross return policy clearance items. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. The cashier that was working the return counter was too busy hanging up clothes. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. If you have trouble accessing this website, please call 8003351115. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. I asked how many I had and what was the dollar amount. 8. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. You can call Customer Service number 1-800-335-1115. All returns are subject to system verification. It's new like it's in the store.