Learn more. University Program. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Additional companions will be allowed on a space available basis. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. 404-848-5826. Disruptive, harassing, or threatening behavior is prohibited. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Customer must arrive at work, school or appointment no later than 8:00 AM. . The position pays very well also. Appeals must be received within sixty days (60) of receipt of the denial letter. MARTA Mobility is a shared ride, advance reservation mode of public transit. 5. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. No commercial or large-size carts, or dollies unless collapsed. Atlanta, GA 30324. Mobility Fares. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Click this link[ Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. Untapped Breeze cards will lose value if not activated within this time period. http://www.itsmarta.com/ride-with-respect.aspx. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Learn more. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. The fax number for Mobility Eligibility is 404-848-6900. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. PCAs travel at no cost when accompanying the eligible customer. Requests to suspend subscription service must be made at least thirty (30) days in advance. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Is a shared ride, advanced reservation mode of public transportation. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. https://pass.itsmarta.com/Account/Login. Exact addresses of both the origin and destination. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. Customers with schedules that require frequent changes are not eligible for subscription service. . 2424 Piedmont Road, NE Get to Know MARTA. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). to request that an application be mailed or emailed to you. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. However, a replacement fee will be charged for each lost or stolen card. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. University Program. EXAMPLE: Customer prioritizes the Pick-Up Time. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. Scooters are often unstable on lift equipment. MARTA Customer Experience. You may also e-mail: Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. . MARTA Mobility 4. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. . If known, nearest cross streets and easily identified pick-up points. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. This category is not required once a transit system is 100% accessible. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. To view the full code, please visit MARTA Mobility Customer entering through Rail Station fare gate Mobility Operators are prohibited from administering medication. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Atlanta, Georgia 30324-3330. Reduced Fare Office OR (Forsyth Street Side)