Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. -ms-transition: background-color 0.2s ease-out; So what.) Get help from the experts in smart travel. This doesn't always make it easy to determine when a new offer has come along that is better than what you already have. It can be purchased at the time of booking or up until the final payment by visiting Cruise Personalizer. WebIf we are able to secure a replacement port, guests will receive a refund if there is any overage between the taxes, fees and port expenses of the cancelled and the replacement For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. We have had our cabin re-priced when price decreases have occurred prior to final payment. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Call as ask your TA. The terms and conditions for October Go Big Go Better Go Best promotion says: Any existing reservation canceled between October 3 and November 1, 2017 and re-booked between October 3 and November 1, 2017, will not be eligible to participate in the promotion. WebBack in February, my husband and I booked a Virgin cruise for November 2022 through the agent Imagine Cruising, paying 1,988. On previous cruises where I did use a TA, that's how it works. Unsure if cruise insurance is worth it? Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or no-shows shall be without refund, compensation, or liability on the part of the Carrier whatsoever. I would call immediately and maybe take a screen shot of the new price to back up your request. CruiseHabit.com was created by Billy Hirsch. Thank you all for your answers, I call my TA , the following is his answer to my question: While you are not in cancellation charges you can cancel the reservation request the refund and re-book with the new promotion. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. All money will be forfeited for cancellations two weeks or less before sailing. Travelers who bought airfare via NCL and who cancel their cruises under the line's other policies will be refunded under those policies, according to the same deadline schedule. Once the final payment date of your cruise has passed (and you've made said payment) price drops can be a bit more tricky, but you still have a few options. It still might be better to cancel (and possibly lose a deposit) and re-book at a. I would be cranky if my travel agent didn't respond within a few hours. Related: Curious about Holland Americas newest Rotterdam? They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. Started August 27, 2021, By Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. I re-booked the cruise this afternoon and saved $1510. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. I only used that agency once and had problems 20 years ago. Compare the cost in points or miles to cash, and see which option is best. Call your TA and tell them what you found. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Thanks to all of you for the quick replies and straightforward information. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of cancellation. The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. I excitedlycallmy travel agent about the $50 I'm looking to put back in my pocket, and he reminds me that my $1000 rate included $100 of onboard credit, so I can get the $50 cheaper rate, but I'll lose the onboard credit because the new sale or promotion doesn't include any onboard credit. I just call our TA and they take care of it. I hope someone here with more knowledge about this can help me. Contact the Better Business Bureau and lodge an official complaint. Powered by Invision Community. Ended up with a better cabin and a better price. WebIn the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Yes, you just cancel and repurchase. There are a couple of issues that you will have to deal with. My guess is that you are not the only one having problems here. Some cruises have non-refundable deposits, so that might be the only snag. Check It Out Very likely, as you are outside of final payment, and inside the USA. Ended up with a better cabin and a better price. Since then, she has written thousands of expert cruise tip features; ship, port and shore excursion reviews; and industry news articles. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Ashley boarded her first cruise more than a decade ago and never looked back. We didn't use a TA for this upcoming cruise, but when I noticed prices had dropped I call Celebrity and went from an obstructed balcony to Concierge Class for $40 (total, not per person). I've run ino this scenario plenty of times: I have a cruise booked at $1000, then I see that the rate dropped to $950. Same go best perks, but a MUCH better deal overall. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. To learn more about Princess cancellation policy exceptions, please read the Passage Contract. WebWatch on. Celebrity does not give me any information because I booked with a TA they only tell me call to your TA. Princess also told them that they would do the change in a matter of minutes but that 'momentarily' (their word not mine), during the short period between it being released to inventory and me being re-booked into it, there was a risk of losing my existing stateroom, (a suite on the South American side for a Panama Canal cruise which were showing as all sold - though there were two suites in the same category on the other side of the ship). Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. Passengers on canceled sailings will receive full refunds to their original forms of payment, along with a coupon for 10 percent off a future sailing departing through 2022 (if a 10 percent coupon was not already received under a previously canceled sailing). Could you move the booking to Princess, get the price drop and keep the prepaid tips? Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. For sailings after October 2021, the line's cancellation and refund policies are based on sailing length and accommodation type, according to the following schedule. has to be firm when they speak with Princess that you want to retain your same cabin (assuming that is what you want). This means however they have to feel out the maximum pricethey can get for different staterooms, without setting the price so high that the ships sails with empty rooms. Is this to get around 'new bookings only 'condition? Yes, you can cancel and rebook. Depending on when the cruise is canceled, cancellation charges will be assessed as stated on the Cancellation Fee Schedule. When prices do drop, don't expect the cruise line to call you up and let you know. One of the potential negatives of dealing with a TA. Thats especially true if your sailing is several months away. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. My wife and I also don't have much trouble getting time off at the last minute. It is a small agency but did large volume. If Carrier received payment from your travel advisor, the refund will be provided back to that travel advisor. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Update, 5/1/2021: On October 31, the U.S. Centers for Disease Control and Prevention allowed its no-sail order to expire and issued a conditional sailing framework, to which all ships must adhere in order to resume cruising. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. We are not in "love" with the stateroom (it's a D4 aft premium balcony) we would like to keep it but others are available. By I would just call Princess and speak with a Supervisor. To provide some more info: We have been with this TA for over 14 years. Passengers who test positive or who have been exposed will also be granted 100% FCC. It's nearly always best to book early. We currently have a cruise booked on Royal Princess and are more than 150 days out from final payment. Can you still cancel? This offer does not apply to world cruises or world cruise segments. Through a special arrangement with our friends and travel partners at TouringPlansTravel, you can save hundreds on your next cruise. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Geo, I don't know. You will lose a non-refundable deposit. I would just call Princess and speak with a Supervisor. Some TA's have a service charge for re-pricing, cancelling, etc. I also prefer working with a TA and even if they have some kind of cancellation and/or change fee, it might still be well worth it given the perks they often offer. Due to recent public health events that have halted cruise operations and heightened concerns about travel, Norwegian has voluntarily suspended operations. I'll start with this disclaimer, that every cruise line is different, policies, change, and they vary greatly from country to country, so while this advice focuses on the North American market, you'll want to speak with your travel professional to be sure of how your trip is impacted. Cruise lines work hard to fill every ship to capacity, and these daysit seems they frequently do a fine job of that. Heres a peek. Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. You will be able to leave a comment after signing in, By You know that you can request that Princess take your booking backand then you can request whatever you like, in essence, acting as your own travel agent. Health Protocols and Requirements for Sailings, Youth Programs (Under 2 & 2-11 years old). You'll get your FCD back, it goes into your account within a couple of hours of cancellation. Have you ever had a big 'win' with a price change? I understand that some TAs will charge admin fees to cancel/rebook so good to check this out before booking. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Cruise week report: New AmEx offer, best cruises for first-time cruisers, guide to gratuities and more. If there is a cruise we know we want to take on a specific date, rest assured we're booking as soon as that decision is made - not waiting and hoping for a price drop. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. book the new cabin, notify your TA by email to cancel. In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. Started June 21, 2021, By margin: 0; Another question I also purchase shore excursions, beverages and internet. (Photo by Sjo/Getty Images) Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time The latest announcements regarding voyage cancellations and compensation details. Something to be aware of. For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, Royal Caribbean Travel Protection ProgramSM, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges. If the deposit isn't one of the non-refundable deals and the FCC time (2 years) hasn't run out there should be no problem cancelling and re-booking at the lower rate. Cancellations must be telephoned to our Reservations Department by your travel agent. Honestly - if someone calls and says the agency has neglected to return any calls for weeks (and obviously if it is a repeat issue that they have heard from others), I have no doubt Princess will take this back. Refunds for Delayed Sailings or Sailings Cancelled by Royal Caribbean. If because of the price drop, an ocean view stateroom, for example, is now only $950, lines will generally move you into an ocean view without charging you any more - as you've already paid their asking price. Carnival has said the previous cancellation offers still stand, and guests can still cancel June 2021 itineraries without penalty. For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. You can read more about how this all got started here. (Enrollment required for select benefits.). As to canceling and rebooking. How much will I be refunded?If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Related: Heres a first look at Celebritys new Celebrity Apex. By Our TA is very good so I will offer to pay his cancellation fee. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Because you're within your cancelation period you could cancel your booking and rebook under the new promotion. This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. font-size: 14px; Related: A Disney cruise vs. a visit to Disney World during the pandemic. Making requests to dine the way you want is easy read more. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. I would call immediately and maybe take a screen shot of the new price to back up your request. Any additional payments made will be refunded. If you don't want to take on this task yourself, use a good travel agent. However, if we are unsuccessful in doing so, there will be no compensation for missed ports, beyond a refund of any pre-purchased Carnival shore excursions and the taxes, fees and port expenses paid for the cancelled port. Posted January 28. Well, we have canceled this cruise and sadly are ending our relationship with what was once a great travel agency. I take a screen shot and email it to my TA. NCL Cancellation Policy: Can I Get a Refund for My Norwegian Cruise? You will be able to leave a comment after signing in, By I have also upgraded from Concierge to Aqua without paying any more and keeping my cabin, perks and OBC. Through NCL's Peace of Mind policy, passengers booked on sailings slated to depart through October 31, 2021, have the ability to cancel as close as 15 days prior to their sailing date. Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. You have paid $1000 though, so what can that get you now? Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). There are even more places your Platinum Card can get you complimentary entry and exclusive perks. If you want a refund in this situation, you will be subject to the normal cancellation policy. The FCC must be used on a sailing that departs within one year of when the FCC is issued. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Celebrity used to not allow this, but I think that has changed. CC Help Jenn gerelmx, October 11, 2017 in Celebrity Cruises. Will you get your money back? ^new credit card? What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? I would guess Princess would do the same given the situation. -o-transition: background-color 0.2s ease-out; For over a decade we've trusted the same folks to make our vacations better. As a frequent cruiser, some of the things I see folks pack on cruise ships shockme. For full details and booking conditions, please also refer to the passage contract. Please note this policy does not apply to guests booked on chartered sailings. Thank you all for your answers, I call my TA , the following is his answer to my question: While you are not in cancellation charges you can cancel the reservation request the refund and re-book with the new promotion. If the deposit isn't one of the non-refundable deals and the FCC time (2 years) hasn't run out there should be no problem cancelling and re-booking I have had better luck, slightly, with Melissa than the others. We use 4 different Cruise Agencies (we like to shop for the best deals) and if I want to reprice its just a matter of calling their Customer Service folks who will generally contact the cruise line and do itwhile I am on the line. Two price drops in the past week. Since that time, Norwegian Cruise Line has pushed back its restart date through July 31, 2021, with select ships' voyages canceled into November. All sorted by my TA (can't mention the TA on here, but think of a very vocal MP). Yes we all want to get some money back, but as I mentioned, prices usually go up, not down - and if you thought the initial price you paid was worth it for the cruise you booked, a new price for people booking last minute doesn't change that reality. I understand that some TAs will charge admin fees to cancel/rebook so good to check this out before booking. If Carrier received payment via credit card, the refund will be made to that credit card. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. A lot of TA's just fill in forms to make arrangements and know little about the product.. Hopefully, you have an FCD in your account that you can use for the "new" booking. We walked into TA and were amazed at the ignorance. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Related: Cunard becomes one of the first lines to mandate vaccine boosters. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. :), Congratulations! Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Also, "the agency is in a state of chaos", hmm, maybe time to get a new TA? Good luck. WebAny travel-related changes or cancellations must be made directly with us. Yes! Cruise lines don't want to deal with this hassle, so they'll make it easy to work through updating the price, generally keeping in place other parts of your booking, maintaining the same reservation number, etc. Planning a cruise? /*-->