Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. We will work with applicants to make any reasonable accommodations. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. You need a current, government-issued ID to check in with the proctor and begin the exam. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. You reassure customers when delivering product diagnoses and potential solutions. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Save someone's day. At Apple, were not all the same. Page Turning Animation is Back! Records the default button state of the corresponding category & the status of CCPA. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Both full-time and part-time jobs are available. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. You may be communicating with customers about technical issues or non-technical issues. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Your day in the Apple Store is filled with a range of focused support and service tasks. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. To view your favorites, sign in with your Apple ID. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. You have excellent time management skills and can make decisions quickly. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . These cookies track visitors across websites and collect information to provide customized ads. Apple Professional Training courses are available now at training.apple.com. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. They may also move into management positions. Take proctored certification exams from your home or office. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Learn more. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Here's what we know so far. At Apple, the learning never ends, and team members continually support each other. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . The mob used the electronics in the store to play music and record their dance routine. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Access your favorite topics in a personalized feed while you're on the go. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Another perk of working there: Customers love Apple, so my days were often pleasant. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Apple is a drug-free workplace. You can find information about the accommodations request process in the. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. You reassure customers when delivering product diagnoses and potential solutions. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Great offering by Apple! United States Department of Labor. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple is a drug-free workplace. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title After customers purchase our products, youre the one who helps them get more out of their new Apple technology. As businesses become more reliant on technology, the need for security professionals will continue to grow. We draw on the differences in who we are, what weve experienced, and how we think. Youll grow your career skills, too, because leaders here take an active role in your professional development. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. As part of that process, were rolling out Mac as a choice for our employees. We deliver a full range of Apple courses, including support and repair training for Apple devices. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Both full-time and part-time jobs are available. Apple training delivers everything you need to learn about the technologyonline and on your time. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . After customers purchase our products, youre the one who helps them get more out of their new Apple technology. This cookie is used for advertising, site analytics, and other operations. This cookie is set by the Google. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Along the way, youll be updating your technical know-how and educating team members about technical issues. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Europe's No.1 Apple Training Specialist. In this role, you wont be expected to repair hardware. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. 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The training has been completely redesigned and moved to an online, self-paced format. The courses are sequential, and build on skills and concepts as the user progresses. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. US Bureau of Labor Statistics, Computer, and Information Systems Managers. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. You maintain composure and customer focus while troubleshooting and solving issues. View All Courses Questions? I agree to the. Filter our Apple training by your desired technology. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. After submitting my application it was a waiting game. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. The energy on these days rocked my world. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Get startedand submit your resume. This includes knowing how to use the tools and equipment they need to complete their work. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. A selection of macOS tips to make your Mac life a more effortless experience. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. The cookie is used to store the user consent for the cookies in the category "Analytics". Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Different together. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Certifications are updated on a per product basis annually. You maintain composure and customer focus while troubleshooting and solving issues. Do you love how it feels to help others? Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. At Apple, base pay is one part of our total compensation package and is determined within a range. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The program is open to institutions in Europe, the Middle East, India, and Africa. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Apple benefits help further the well-being of our employees and their families in meaningful ways. They will also learn about the software and hardware they will use on a daily basis. These cookies will be stored in your browser only with your consent. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple certification programs are IT professional certifications for Apple Inc. products. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. An Apple digital badge represents your achievement in professional training. Your work hours will be based on business needs. Because to create products that serve everyone, we believe in including everyone. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support When a customer needs assistance, you quickly assess their situation. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. However, you may visit "Cookie Settings" to provide a controlled consent. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Customer loyalty and satisfaction is their number one priority. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. You reassure customers when delivering product diagnoses and potential solutions. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. The mob used the electronics in the store to play music and record their dance routine. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. This website uses cookies to improve your experience while you navigate through the website. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. They offered benefit options such as health care for all employees full- and/or part-time. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. I will never forget them. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Your day in the Apple Store is filled with a range of focused support and service tasks. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Therefore, we are committed to treating all applicants fairly and equally. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Copyright 2023 Apple Inc. All rights reserved. This cookie is installed by Google Analytics. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Copyright 2023 Apple Inc. All rights reserved. The cookies is used to store the user consent for the cookies in the category "Necessary". The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Regardless of the situation, your communication skills can help you be an effective technician. To view your favorites, sign in with your Apple ID. When a customer needs assistance, you quickly assess their situation. And be amazed by what it does for yours. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Necessary cookies are absolutely essential for the website to function properly. The redesigned training has moved to an online, self-paced format. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. 50 features and changes you might have missed in macOS Ventura. This interview would be the first of six. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . You get to work with really creative people. Discover even more benefits of doing what you love. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Finding the right course should be simple and intuitive. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Learn more (Opens in a new window) . Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. In the US alone, Apple has 265 retail stores across 44 states. United States Department of Labor. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple today launched updated professional training and certifications for IT support and management. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Copyright 2023 Apple Inc. All rights reserved. The best part of working for Apple: It had to be launch days! Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. This cookie is set by GDPR Cookie Consent plugin. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. You also have the option to opt-out of these cookies. . Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. This provides the opportunity to progress as you grow and develop within a role. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. A career as an Apple Technical Specialist can be both rewarding and challenging. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. For more details and to apply, visit, Apple Professional Training courses are available now at. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job.