hope some that knows the rules better than mecome around and help you. Return policy. Everything you need to know for your eBay business. I have submitted an appeal however keep getting the same response and i don't understand what more i can say to them. Buyers are more likely to purchase your one-of-a-kind eBay items if they are highly visible in product searches. Buyers are especially convinced by product reviews and seller ratings when they encounter a high quantity of positive feedback. we were automatically rolled into the EIS Program, having used the GSP Here are the minimum case requirements all sellers are expected to meet. You'll be recognized for on-time shipping if tracking shows your item was either shipped within the stated handling time or delivered by the estimated delivery date. Keep in mind, too, that if you don't meet buyers' expectations, it can lead to: The transaction defect rate is the percentage of your transactions that have one or more of the following defects: To meet our minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. Hi Milly, I am also in regional NSW with a 5 day handling time. And if you're late on what you promised, you . 276. eBay is extending seller protection for late deliveries caused by shipping-carrier delays through the end of September. To measure your overall performance accurately, we look at your performance as a whole. . I received notification that it had been delivered at noon on December 5 This year eBay have introduced a number of changes for sellers (as always! forgot to input the package dimensions so the price wasn't right. Remember? We also consider a buyer's pattern for opening requests and cases and leaving low detailed seller ratingsand protect you when necessary. Check the median competitor price for your listing to see if you need to lower your rate. I was under the impression Describing your products accurately. More shipping tips from your fellow sellers! The Performance tab of the Seller Hub indicates the key conversion and traffic levels for your orders. Late shipments. what does that mean. The Top Rated Plus benefits don't apply to: Your seller performance level is calculated by looking at your transaction defect rate, cases closed without seller resolution, late shipments, and tracking validation. If your account isn't meeting our minimum performance standards, you should: Learn more about using multiple accounts. Maximum percentage of transactions with defects, Maximum number of unique buyers affected before seller status is affected, Cases closed without seller resolution "You will not be held accountable for late shipments, late scans, and you will remain - whether it's eTRS, TRP . I'm willing to bet that this is because you believe the 1 day business handling on Saturday and Sunday extends the ship time to Tuesday. Transactions where you upload tracking details within your stated handling time, and the carrier scanned the shipping label either before or after your handling time, are on time and validated. Including frequently-searched keywords in your listing descriptions and titles will increase your chances of your item appearing in search results. Poor performance metrics not only damage your products ranking on Best Match search results they also signal customers unhappiness, which can easily lead to negative product and seller ratings. Free shipping for many products! buyer that has some sort of id number besides his name with an address Hi Tippy Toes, I am fairly new to all this, so excuse any obvious questions. Have a late shipment rate below 3%. Montreal? Here are the benchmarks we covered in this section: The eBay Seller Standards Dashboard includes performance metrics for each merchant. These claims, Ensuring items are delivered with solid inventory management practices. Shouldn't there be only 1 defect for this transactionit was paid for in 1 payment combined. You have to wonder why eBay continues to come with seller ratings which are so full of holes. Take a look at your Seller Dashboard - opens in new window or tab to check your current and projected level. Please note, the 10% final value fee discount is only available to sellers resident in the country in which they're Top Rated. me that it's a freight cargo company On December 2 I ordered an extremely large item on eBay that cost $310. And like any other company; eBay always releases new updates and changes that sellers and buyers need to be aware of to continue using eBay . I got 4 out of 32, a whooping 12.5%. I've got a question about cubic shipping in general for sellers Could you switch to a less expensive supplier? eBay hasnt disclosed the exact algorithm for Best Match results, but the marketplace has stated the rankings are influenced by a combination of these factors: A few of these factors are directly affected by seller account metrics. Not only does it provide seller protection if the item is delivered late or not received, but it will also satisfy the majority of curious or impatient buyers. Are you a buyer looking for shipping information? From this section, merchants can view the median price of competitor items and the amount of competitor items for each listing. If it is not delivered by scheduled" day that is a touch unfair given Austrlia Posts poor record of meeting expected time delivery days. When the item sells just print a first class or priority label. It was officially launched by eBay in September 2017 and has now been rolled out across the US site. Digimon: Digital Monsters (1999-2003) - IMDb user rating: 7. Opinions about the effect (or lack thereof) of late delivery rate (and other eBay metrics) are a dime a dozen . "agent" and this has always registered a "deli Is anyone here using Pirate Ship? 0.5% or less transaction defect rate, with maximum of 3 unique buyers affected; 0.3% or less of cases closed by eBay without seller resolution; 3% or less late shipment rate (over last 12 months or 3 months for sellers with 400 transactions) 5% or less of transactions in which tracking was not uploaded on time or validated (over last 3 months) 06:01 PM, on These timelines help us make sure we're evaluating you as fairly as possible. 07:09 PM. https://community.ebay.ca/t5/Seller-Central/Canada-Post-Mail-Delays/m-p/321316#M52997. Maintain a low transaction defect rate, keep the number of open resolution center cases low, and minimize the late shipment rate. Review all past feedback to make sure that any neutral or negative responses were resolved. Late shipment rate. If your level is Below Standard, you'll find information on how you can improve. If they haven't accounted for a situation where the package does not have a final delivery confirmation scan then this a huge glaring omission. Find many great new & used options and get the best deals for 3000+/-Baseball Cards - Mixed Brands - Early 90s other Years Mixed In. Cheers, Dave, on It happens if the tracking shows delivery after eBay's ETA, or if the buyer says it arrived after the ETA when they leave feedback. The percentage requirement applies after the account has exceeded the maximum number of occurrences. BB1 at the best online prices at eBay! as signs 83 may fully seller's Condition: Used: a Maelzel details intended. I changed the postcode under the postage tab to the buyers postcode and it was something like 19 days, instead of the same or next day afer payment. Keeping an eye on these measurements allows sellers to feel confident in their customer service and reduces the likelihood of receiving negative ratings. Sellers can use the data to connect more easily with old and new customers and motivate purchases. Check the acceptance scan. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end. Be helpful, friendly, and professional throughout a transaction. As a healthy benchmark, listing prices should be lower than the median price of competitors to attract more customers. Sellers with conversion rates below this average might want to consider the rates formula to see how they can raise it: Based on this formula, conversion rates lower when the listing views rate and sales rate are both decreasing, but sales are decreasing at a steeper rate than views. I pay for my shipping label through Paypal, but I Make sure you know what you can ship and what you cant to avoid delays and fines. Need a quick review? From this Traffic section, merchants can view their listings impression amounts, click-through rates, listing page views, and sales conversion rates. What ticks me off is that I just lost my top rated global seller status today for 1 transaction that did not get delivered. I recently received a message from Ebay about IOSS numbers. 2. 17-05-2018 Find many great new & used options and get the best deals for 1934/35 Peru to Germany (2)/France (2) Airmail Covers / 1S. https://community.ebay.ca/t5/Seller-Updates/2015-Fall-Seller-Update/m-p/324824#M1061. eBay Canadas Zero Insertion Fee listing promotion extended. The listings value is another factor thats affected by data the items price competitiveness metrics. Consider which of your current costs arent necessary and could be eliminated. Once the item is in one's in hands, the stress of waiting dissipates. You may have noticed other sellers using a similar name offering similar products. Failure to deliver items can result in Money Back Guarantee claims that, Resolving eBay Money Back Guarantee and PayPal Purchase Protection cases to the best of your ability. This is also true of Holidays, if the holiday (like memorial day) is on Monday you still need to ship out everything ordered from Friday 12:00 am to Monday 11:59:59 pm on Tuesday. Your seller performance rating includes a late shipment rate calculation, and the maximum late shipment rate to qualify for Top Rated status is 3%. So what happens if I have over 5 late shipments? eBay can determine through valid tracking that the defect, feedback, or late shipment was the direct result of systemic delays in shipping or communication. When you use freight shipping or sellitemsin the following categories, you need to offer 30-day or longer returns, but the buyer pays for return shipping: You don't have to accept returns for these categories: Cell Phones, Smart Watches & Accessories > Cell Phone Cards & SIM Cards > Cell Phone SIM Cards, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer Ink Cartridges, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer TonerCartridges, Computers, Tablets & Network Hardware > Computer Software, Home & Garden > Yard, Garden & Outdoor Living > Plants, Seeds & Bulbs > Plants & Seedlings, Pet Supplies > Bird Supplies > Food & Treats, Pet Supplies > Fish & Aquariums > Coral & Live Rock, Pet Supplies > Fish & Aquariums > Live Fish, Pet Supplies > Fish & Aquariums > Live Invertebrates, Pet Supplies > Fish & Aquariums > Live Plants, Pet Supplies > Small Animal Supplies > Small Animal Food, Sporting Goods > Fishing > Baits, Lures & Flies > Live Bait, Trading Cards (Sports Trading Cards, Non-Sports Trading Cards, and Collectible Card Games), Items listed in the Real Estate and Specialty Services categories, You cancel a buyer's purchase because you no longer have the item in stock or you chose not to send it, An item-not-received or not-as-described request from a buyer is closed without seller resolution, Describe your item accurately. If you change your postcode in the postage tab of your listing, you'll see a more reasonable ETA. Dimensions and Weight now required for Listing to Show and be Purchased Internationally? townhouse complexes with a management office, freight forwarders, When you see the handling time in your listings, they are to your own postcode, because you are looking at the listing from your location. Listings that not only have a lot of clicks, but a lot of clicks that convert to purchases are considered high-demand items. 99 FREE delivery Mon, Oct 31 Or fastest delivery Thu, Oct 27. It does not, anything that is ordered between Friday at 12:00am PST and Sunday 11:59:59 pst needs to be shipped Monday. That means the buyer reported they didn't receive an item, or asked to return an item and you weren't able to resolve it. Sambonet Venezia Gold PVD . I'm confused by this becaues I always ship before that date that Ebay tells me that I have to ship. Transaction defect rate which is less or equal to 0.5% with 3 or less defects from individual shoppers; Cases closed without seller resolution which is less or equal to 0.3% and 2 or less cases with an individual shopper; Having a late shipment rate which is less or equal to 3% with 5 or less late shipments Mine shows I have two, but then when you go further into the account info and run the graphs, it shows that neither of the items they marked late uploading tracking were actually late and did receive scans within the correct time. Ebay Gold Plated Flatware. For all other sellers, the rate is calculated from transactions with US buyers over the last 12 calendar months, Any case or return that is referred to eBay for review and is found in your favoror found to be no fault of the buyer or sellerwon't count against your performance rating, Your items may be placed lower in search results, We may limit or restrict you from selling on your account and related accounts, or from registering a new account, You'll be charged a higher percentage rate for, You will be blocked from using the Promoted Listings tool, and will not be able to create new campaigns or edit existing campaigns, We may downgrade your eBay Store to the Basic level if you've been Below Standard for more than 60 days, You'll be unable to access the partial refund tool, Resolve all issues on the account before buying or selling with other accounts, Review your listings to make sure that youre describing your items accurately. This section indicates the average seller rating from the past 30 days, as well as the amount of positive, neutral, and negative feedback. but the report says 3 in October, indicates late delivery. Sellers can ask buyers to. Knowing which metrics impact product visibility and seller reputation on eBay empowers merchants. What distribution center does that normally hit for you? Your transaction defect rate is an important metric to determine your seller level assignment and how well you handle your customers. The defect rate won't affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period. #1. I did call on this but it was useless to talk to CS. Just struggling to see where you can even do that. 20-04-2021 Press question mark to learn the rest of the keyboard shortcuts. EP303 - Amazon, Walmartand E-com Q4 Results In this episode we cover: Amazon Q4 Earnings Walmart Q4 Earnings US Department of Commerce Q4 e-commerce data Discussion of Temu and other Social Commerce News Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. buildings with mailrooms, etc USPS will deliver to the building's mail The information i have submitted is: Root Cause: I have failed to meet Amazons standards specifically referring to my late shipment rate. Sellers instead have to create their own resource of knowledge by meticulously tracking their own account metrics to form insights. Uploading tracking details after you've sent an item enables you and your buyer to follow its journey, all the way through to delivery. I did NOT mark it as late, even though it was more than 30 days from order to arrival from the USA. Because it was sitting in my barn / shop for over 12 years!! Either your listing sales, listing page views, or both will need to be increased in order to increase your sales conversion rate. Maintaining healthy performance metric levels gives merchants peace of mind in knowing that they have a better shot of ranking high in Best Match results and are providing excellent customer service to encourage positive ratings. If you're a high volume seller the post office may not be doing an acceptance scan right away which will ding your late shipment rate and tracking uploaded on time and validated stats. Seller level. Just sold an item to a September 1, 2020 Ina Steiner. I ship out the CD and it turns out he works in Kazakhstan in the US embassy and the mail was being forwarded to him. Online customers cant evaluate products and merchants in-person, so they use this feedback from other online shoppers to determine whether they want to buy an item. Step 3: Scroll down to "eBay guaranteed delivery setting . What happens if your seller level is Below Standard? but i still would be in the "above standard" status (so i hope). tracking indicates late delivery. Keep in mind that buyers still see your feedback rating and all 4 detailed seller ratings. How is that our fault? If it is not delivered by scheduled" day that is a touch unfair given Austrlia Posts poor record of meeting expected time delivery days.