How do we get a confirmation? Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Please note that the applicable cancellation policy depends on when we receive the tickets. If the delay is more than double the times set out above, YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. I will avoid any dealings with them again. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. The money being shown on day 5 as having been taken by FerriesDirect. We are very sorry that you are not happy with our service. Using their online form I contacted customer services, not once but half a dozen times, I received no response. WebMessages 12. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Prices are life and always changing. Book direct with the ferry company and not with those useless people!!!!! For contact details visit our. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Open tickets are valid for up to 12 months from booking date (see ticket conditions). Go direct to the ferry operator. Estimated growth return on investment of at least 8%. Thank you for booking with Direct Ferries. The most USELESS COMPANY EVER!!!! six hours for a journey of more than 24 hours. I have booked a trip to/from the UK (from Hoek van Holland). If youre booking a ferry with Brittany Ferries go direct! Find out what it's like onboard the ferries before you travel. For a better experience, please enable JavaScript in your browser before proceeding. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. These vermin are interested only in your money - not servicing customers. I had the same problem with P&O and vouchers. Wondering what happens if your ferry travel plans change? Needed to change tickets. I am writing to seek your support and look at this matter with sensitivity and compassion. P&O Ferries Kind regards, Maya from Direct Ferries. What terms and conditions apply on my ferry ticket? more. Dear Donal, Many thanks for your review! Now looking forward to our up coming adventure. Each ferry company has its own cancellation policy. If you make a mistake when booking online, you can cancel your booking at no cost The website was setup easily and everything worked fine. When cancelling via phone or email the cancellation fee is 30/35. Click on a category below to reveal the related questions. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. Can I cancel them and get a refund? Please don't hesitate to contact us, if you have any queries. The process also differs if you have already checked in online and got your boarding card. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Please note: prices rise as space becomes less available. WebA horrible experience. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. That is even worst handle from your company. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Compare prices, times and shipping companies for your ferry using our price search. Our team checks each review posted on the site disputed by our community as not meeting our. Location is not clear? If I enter a wrong license plate number, is correction required? There was nothing from you at all. The ticket included passage for myself, my dog and a small car. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. All the information you need on ticket changes, cancellations and refunds is here. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. It's now a month later and they still haven't WebWill I get a refund if I cancel my booking? WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. How we will print them is our big mystery, maybe they will work from a phone. Losing hope though Dont bother! This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Scammed our group of 12- Disgusting company. Phone. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. We use dedicated people and clever technology to safeguard our platform. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. Tried to contact by telephone- dont take incoming calls. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Direct ferries is refusing a refund even though we are in lock-down. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. For account users: To log into your account click the sign in link at the top of. saved me almost 50% of the amount I have recently been having to pay for this journey. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. Dear Sue Sturgeon,Thank you for your feedback. Just going round and round in circles with their staff via email. Get your BatamFast tickets to Desaru. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. I have already picked up my ferry tickets. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Please do not hesitate to send us a message or give us a call. It is impossible to contact them and they are basically holding my money! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We can see that your complaint has been already handled and declined as there was no error from our side. I even tried to take a person off and they wanted 214?! You can find the contact details of the local travel agencies in your booking confirmation email. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Thanks. WebIf you decide that you do not wish to keep the building. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Channel House Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Re: Uber service at RSW 5 years ago. I made reservations I have travelled many times ever since my first positive booking experience. not clear. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. We are both english and always lived in England Direct Ferries have no phone available to discuss. I should have stayed with you ! Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Please don't hesitate to contact us, if you have any queries. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. This is my first negative review for a company. I was unable to check in as the FRS website didnt recognise the details. You have been added to the mailing list. Would recommend at all cost, better buy is straight from actual company. We are committed to guaranteeing our customers privacy. You can find your booking reference number at the top of your confirmation email. Diabolical way to treat disabled, limited income people , or even anyone!! Booking was quick and easy! Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. You should thus make sure that all details are written correctly. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! The reservation is only related to Londra, Inghilterra, Southampton SO19 6AJ England. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. three hours for a journey of between eight and 24 hours. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. You can compare the best prices from all train lines and book online directly with Wanderu. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Amendments can only be made prior to the sailing date which in this case was never requested. Dear customer, Many thanks for your feedback! Can I convert my ferry ticket to an open ticket? Brittany Ferries are really helpful. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. It's now a month later and they still haven't refunded me! The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. It may not display this or other websites correctly. WSF is the largest operating public ferry system in the US! Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Way better to just buy the tickets directly from the ferry companies themselves! 2-3 Three Rivers Business Centre, Felixstowe Road. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Customers can amend bookings free of charge up to check-in closing. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. Have not noticed the website asking me for ages upn the original booking. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! If you do prefer to contact us in writing, our postal adress is: In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Terrible service, maybe not a scam but don't use them. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. More expensive but very safe an helpful.Thank you for your replay. having to cancel the chair, which then allows you to book a cabin.