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.wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} In the 4 years I was there I hit some sort of bonus each month. .wsite-footer blockquote {} Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); They are passionate about supporting new people into the business and we receive great feedback. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I always use Staysure for holiday insurance. } Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. 2023 Resolver Consumer Online Limited. The advisor was very helpful and explained the various options available. Wed like to hear from you. Dont use this company. If there is a problem with the password chosen this should be explained. .wsite-menu a {font-size:14px !important;} Policy purchased, but I am not happy. .blog-header h2 a {} If you want to claim on your policy you should contact the My dads body was left in the hotel room for over 24 hours. _W.customerLocale = "en_GB"; Kind regardsSophie. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. Lack of direction from middle management and above. My sincere apologies for the frustration and inconvenience caused. Have you been complained about? Please check with your phone provider if you are unsure about how much a call will cost. You can see if your question is answered in our FAQs below or you can contact us today. Your agent was fine, but your system baffles me. Check out what 241,874 people have written so far, and share your own experience. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Dear WAMM71,Thank you for your 5 star review. Verify your email to use filters. Instead, theyre full of the info you need to get things sorted. A nice change from the hassled feeling I often feel when dealing with call centres. Average Interview. We use dedicated people and clever technology to safeguard our platform. .fancybox-title {} ) Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Kind regards Ross Customer Service Manager. Britannia House, Get started with your Free Employer Profile. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. } The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. I tried three times and received a message that there was something wrong but no explanation on what the problem was. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. {"navigation\/item":"
  • \n \n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"
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    • \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Claims We do not process claims for your insurer. When is a time you've been in a difficult situation and how did you solve it? Resolver is free. Have a fantastic holiday. initEvt.initEvent('customerAccountsModelsInitialized', true, false); Because of this we were able to answer medical questions with out being flustered and accepted the quote. Warm regards,Ross. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Staysure is a trading name of TICORP Limited. I could put it down racism but overall they are just a horrible company who treat people bad. } Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. But your website/automation are pretty poor, so only 3 stars. All rights reserved. - Saturday: 9am - 5:30pm display: block !important; Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. .wsite-button-inner {text-transform: none !important;} #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. No administration fee is changed while making changes through My Staysure. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} achieve performance targets across their product portfolio. If you need to cancel your policy please click here. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. Last updated: 16 November 2020 .wsite-phone {} They are not authored by Glassdoor. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Were available during the following times: 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. } and make your voice heard. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. The support which is only a call away is fantastic. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. left: 0 !important; Very friendly, nice people to deal with. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. 2730-055 Barcarena, Customer Services Department A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Seemed silly, but so be it, or so i thought. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy.