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The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. People really are our greatest asset at Gateshead Council, and we value every employee. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. United Kingdom. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. NE8 1HH Whats in it for you? % The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. What are the costs and charges at Watergate Court. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. endobj Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Gateshead Council 4.0 . Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. We are Gateshead Council's Housing Team. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. As a council housing tenant, you are entitled to a good standard of living. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. If your repair can't wait until the programme we will carry it out within the normal timescales. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. 4 0 obj Cabinet met this week to determine the future of Gateshead Council's Leisure Services . If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. 1 0 obj We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We hope to reschedule these eventsat a later date. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Some work to your home is done as part of a planned maintenance or investment programme. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. To access this support or speak to an advisor, contact Business Gateshead today. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Read more about the Housing Capital Investment Programme. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. The contractors are currently repairing seven properties a week. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. You have the right to appeal if you don't agree with a decision to charge you for repairs. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. The department is on the lookout for more callhandlers and building technicians. We have guidelines on how long different repairs should take. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. We will first make sure that it is our responsibility to do the repair. My flat was repaired in time for my childs birth and I received rent refunds and compensation. However, the contractor will not ask you for any money when they call. If so we can help you claim compensation on a NO Win, NO Fee basis. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. If we miss an appointment and we didn't contact you, please contact us. They should all be done. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Failure to do so could give you grounds to make a council house disrepair claim against them. View my payslip. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. This is commonly known as filing a compensation claim for despair against a housing association landlord. We would not replace all items, only the ones that are required. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . 2 0 obj Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Our employees and contractors carrying out work will show you an identity card. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Unfortunately, this job posting is expired. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. For further information please contact the Involvement Team by: Civic Centre These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. She added: "Someone has got to own it. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Wednesday 2nd November 2022. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. London xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. We will need to look at what has been damaged so please don't throw anything away. Connected Voice are collating information about support across Newcastle and Gateshead. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Youll be paid a competitive salary plus additional allowances where relevant. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Always ask to see this card before letting anyone into your home. endobj Wherever possible we will place the order immediately. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Housing Disrepair <> The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Internal deterioration such as damage to carpet, walls etc. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If you continue to miss appointments for repair work you may be charged. We will tell you in advance when any work like this will happen. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". This covers things like outside painting, replacement windows and annual gas servicing. Employer Est. Gateshead. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. E6 2JA. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Payslips. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. To keep up to date, why not follow us. I have got this complaint, they monitor it and see it through to the end. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. stream If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". You can also include claims for loss of earnings and care costs if necessary. Visit directory. We encourage our people to think differently, do the right thing and be innovative. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. about Our Customer Scrutiny Panel needs you! However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Repairs & Voids. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Do you want to work with us in helping to create spaces that are great to work and/or live in? If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Thank you so much. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Reporting repairs Home. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Office 3750 The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Gateshead For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. This includes both small leaks and emergency repairs. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Our business support events remain cancelled for now. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. You can create a free account to post activities, services and promote organisation working in Gateshead. This is known as the Right to Repair scheme. Repairs update You can now report your non-emergency repairs. Background 2. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. This makes sure that everyone is treated fairly. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. The report found the repair centre's ability to handle calls was deemed 'critically low'. Gateshead Council aims to complete the backlog by late March next year. Time to have your say on the future of our leisure service. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. You should report any damage to your local housing office. Regent Street Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Some of these repairs need to be inspected before the repair can be done. Work to the outside of your home may not need an appointment. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The site has been designed with residents and local groups to ensure it is easy to use. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Are you a Council or Housing association Tenant with housing disrepair issues? Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Council tenants can also be offered evening appointments for repairs from 4:30pm. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Call us on 0333 050 8887 to start the process or fill in the form. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. View details of your former and current tenancies including rent statements and repair. Any resident with My Housing Account can access this service. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Our business support events remain cancelled for now. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. I have to tell you, this week I have had four complaints that have been going on for two years. As a tenant you are not automatically covered for any of your home contents. : 50K - 53K. These are repairs which need quick attention and don't need an inspection first. There are no emergency or urgent repairs outstanding at this point in time. The team were very helpful and understanding of my dangerous situation. 3 0 obj 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. <>>> :L+Ftc[Sdu|^Y^. These are repairs which could cause injuries or further damage if they are not dealt with quickly. However, our partners are continuing to deliver a series of . Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations.