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Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . The garage offers parking forONLY $10 per calendar day! Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Yours is the first email Ive gotten on this issue. Please plan accordingly and allow sufficient time. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. We've made it easy with quick guides to every service on Clipper. Visit clippercard.com and buy online. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? What does it mean to pick up my value and why do I have to wait to do it? Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Add Clipper to your phone before you take-off! Season Tickets. To provide payment, log in to your Clipper account and edit your Primary Payment method. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Key Clipper information translated to Spanish. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Economy Panoramic Upgraded window seats in Economy Class. Cash value and transit passes are not interchangeable. You will select your seats when making your booking. Why not? If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. Key Clipper information translated to Chinese. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Yes, you can use the Clipper app to manage your account on your phone. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. How do I add value to a Clipper card on my phone? My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Youth 5-18 years old get 50% off with a youth Clipper card. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Our terminal in Victoria is currently open 10:00am 5:00pm. Make sure you always have a current email address on file. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Three beeps and a red light means your card wasnt accepted. Proof of payment is required. Cookie Notice It still says my trip is in progress, any way to cancel this? You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Routes available between Seattle and Victoria. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Phone. For iPhones, theantenna is in the top third of the phone. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Registered cardholders can report lost, stolen or damaged cards and request replacements. If you do not hear any beeps or see any lights, your card may be defective or damaged. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. However, there are 3 Clipper vendors at SFO. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. The programgives qualifying adult riders a 20% discount on BART trips. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. This page includes debit cards and refunds. Select Clipper card and follow the instructions to add a card and load value. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Funds are immediately available when added using a vending machine at BART. Please enter the ages for all children 18 and under. To add value to your Clipper card, open your mobile wallet on your phone. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. The discount is even greater if you add multiple nights! Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. What if Im having trouble using my Clipper card at a bike share station? Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. After we collect payment, we will send you an email confirming this. 2020, Metropolitan Transportation Commission. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Be sure you tap on Caltrain's platform. Credit card charges are processed immediately. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. A single beep and a green light means you paid for your ride. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Opens in new window. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Discounts; Where to Use; Follow. Log in to your account with the email address we have on file and provide an updated email address. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Robbins parking lot locations are also available for overnight parking. How can I set up my card to automatically reload? For more information, please see our Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Learn more about Clipper on your phone. Use your Clipper card on all Bay Area transit systems, including Muni. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. My transit benefit program told me they sent you the money. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Key Clipper information translated to Chinese. We will send an email to confirm that you have updated information in your account. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. As others have said, it's RFID interference with other cards that's likely the problem. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. The terminal is located on Alaskan Way at Pier 69. And, to get it back, its an hour on hold, and three to five business days.. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. There is a 50 cent surcharge per trip for Blue tickets. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. I set up Auto-Reload, but its not showing up in my online account. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. Privacy Policy. Was I supposed to activate it somewhere? Or get help resolving other issues with your account. A couple of things have to happen before you can use the value. Had to call a couple of weeks ago, and got a live person really quickly. Your session is about to expire due to inactivity. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. When does the new 31-day pass become active? To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. Clipper: Clipper is the all-in-one transit card for the Bay Area. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. This is different in the phone environment. I set up Auto-Reload, but its not showing up in my online account. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Once you set up Auto-Reload, we need to confirm your payment method is valid. Select "Transit card" and "Add Clipper card". Please plan accordingly and allow sufficient time. You will need to use this new email address the next time you log in to your online account. While Clipper is used to pay for BART, it is not a BART product. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. The Victoria Clipper V vessel is a passenger-only ferry. This site is protected by Google's invisible reCAPTCHA. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Once you hear a single beep that means youve paid your fare and are good to go! Clipper cards pending pass? Otherwise, you will be logged out automatically. Choose to stay logged in or to log out. Log in to your account to add a Backup Payment method. . 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? Otherwise, you will be logged out automatically. Im so glad that I dont have to go into the office the last two weeks. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. Choose to stay logged in or to log out. Phone: (213)-204-2900. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Discounts; Where to Use; Locations . On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Muni Fares & Passes. At your request, we can mail you a new card with your balance restored, typically within 2 business days. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. BART is primarily selling paper tickets from the vending machines. How do I set up and use a Clipper card on my phone? BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). So if your primary funding source is declined, your order will be charged to your backup card. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. So if your primary funding source is declined, your order will be charged to your backup card. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). The RTC Clipper card is a photo identification card. Using Clipper. Indeed! For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. In order to book using your travel credit please reach out to a reservations agent using our contact us form. You have up to 6 months to spend down your balance, so you can load the funds. Learn more about using Clipper on your phone. Loading Value and Automatic reloading. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? For more information, visit Sales and Service Locations. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. We will automatically send a declined payment notice to the email address in your Clipper account. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Clipper is now available throughApple Pay and Google Pay. If you already have a card, you can choose to set up Auto-Reload when you load value online. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. We also offer special discounts for children and military personnel. If you hear two beeps, your value is low. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. We recommend arriving at least one hour before your ferrys departure. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Clipper card says still in progress . To find out more information about replacing an RTC card, please visit 511.org. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. View vessel seating chart for San Juan Clipper. Find your card and select Manage Auto-Reload from the More Options menu. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). The outside viewing deck does not have reserved seating. A: Your anger is warranted. It is charged for those who enter a station, ride a train, and then exit the same station. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Limited-use tickets are not available on phones. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. What is the difference between a limited-use ticket and a Clipper card? Once youve activated your Auto-Reload, youll be able to see it in your account. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. I have loaded a lot of money on a clipper card through the website months ago. HVD applies only to BART rides. 2,123 Reviews. See the Google Pay How-To page for more details. Weekly and monthly passes are not available. Huh? Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' For account-related My card/value was blocked due to an expired credit card. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. A Station Agent can help direct you. Sign up for year-round getaways, special offers, and more. Reddit and its partners use cookies and similar technologies to provide you with a better experience. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Center the card or device over the "Tag Here" graphic on the screen. Pay With Check out the r . Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Am I reloading this wrong online? Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. EMAIL US. Includes travel to any of our destinations with activities or hotel stay or both. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. If one does not use the Clipper card for six months, it can be frozen. U.S. Immigration . In person at the AC Transit Customer Service Center. Choose an Option to Begin Planning Your Trip. After your second tag, the card reader will display a message that your initial tag was refunded. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Can I get a Clipper card before I arrive? This page includes How RTC cards work, accessible information, and using Clipper equipment. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. On the cable car, the conductor carries a handheld card reader. No. Why not? If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Ticket Central. I loaded value online, but when I tried to use my card, it wasnt there. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. All rights reserved. And you can do it anytime. New to Clipper? If you forget to tag off, thats the fare you will pay. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. We will automatically send a declined payment notice to the email address in your Clipper account. Find your service: AC Transit. Your card should arrive within 5 to 10 days. Can I get reimbursed? Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Select Clipper card and follow the instructions to add a card and load value. Some purchasing limits applyas outlined on our sales page. No input is required. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. learn more. Can I set up Auto-Reload for cash value and a pass? Your mobile wallet will display purchase options for your selected Clipper card. Please allow ample time in your schedule to check in required luggage. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). Key Clipper information translated to Spanish. The Salish Sea is world famous for observing a vast array of whales and sealife. YES! Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. For more information, please see our Seattle-Victoria fast ferry schedule. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Select machines accept credit and debit cards. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Both discount and regular Clipper cards can be ordered and managed online. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Select Clipper card and follow the instructions to add a card and load value. Includes one-way or round trip travel via the Clipper ferry. My card shows it was cleared month ago but the card is saying it doesnt have enough money.