Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. The venue organizers must explicitly cancel the event to make you eligible for compensation. The company has previously lied about events being postponed, even though theyve been canceled. Badge. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. . All sales are final. Will I receive compensation if my event is rained out, postponed, or rescheduled? (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. Our mission is to connect customers with individual ticket holders and amazing. You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. Can Vivid Seats keep your money for a canceled show? The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. But it isnt. Yes If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. If youre on a monthly payment plan, payments will be stopped while the park is closed. If you would prefer a cash payment, you must submit a claims form. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Sears couldnt deliver my appliances. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. Authorization Form . Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. Warning Related to COVID-19 and Other Diseases or Illnesses. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. Now it wont refund my $3,606. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). This site is protected by reCAPTCHA and the Google If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! Our app can even help you lower your bills. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. All users must comply with all local, state, federal and international laws, ordinances and regulations. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. Himberger planned to travel to Atlantic City in July 2020 for the show. Learn More. This field is for validation purposes and should be left unchanged. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. All Rights Reserved. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Youve got some Janning to do! Here are what the top ones have to say. There are mice in my vacation rental! Plus, we have insightful letters, insider tips, and more. As our Sales Terms and Conditions state, all sales are final. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. Tickets you can trust: 100 million sold,100% Buyer Guarantee. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. There was absolutely no way to talk to a human. . If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. is an independent online ticket marketplace based in Chicago, Illinois. Event date, times, venue and subject matter (collectively Event Details) may change. The company has previously. 1-833-321-1231 A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. The event kept getting postponed and now he cant get his money back. FAQs. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. The exact delivery location for Special Delivery orders will be designated by the seller. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. Consumer Alert: No more automatic refunds for skipped ports? Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. should have advocated for him instead of rolling over. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. DoNotPay can help you sue the company in small claims court. And Discover Discover! If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Did we mention it's free? If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. Himbergers case is about more than a company that tries to keep your money. Instant Download Within a few minutes of placing the order. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. Can a vacation rental host cancel my stay and keep my money? We'll help get you there, and give you peace of mind. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. Its going to give more credence to your chargeback claim. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . Class Period: September 29, 2016 to April 1, 2021. After all, Vivid Seats didnt deliver any product and charged us nearly $700.. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. Were always here to help. We will not be opening our Texas theaters this weekend, they tweeted. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Become a subscriber to support our journalists. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Accessible/ADA Seating . Yes, you will receive financial compensation in the same form that you used for the ticket purchase. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. Can Vivid Seats purchase my tickets from me instead? The best musical instrument is a love triangle. Then this happened, names, numbers, and email addresses of the Discover executives. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. Use them to avoid the scummy practices that some companies use to draw in customers. Heres how to spot it. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. To stay up-to-date on the events status, monitor the venues website from time to time. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. Nellis, et al. and will not be eligible for a refund. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. Despite the early-season drama, its still (almost) anyones game to win. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. We're your companion for live events. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. 1650 Arch Street, Suite 2210 Himberger is unhappy with that resolution. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. Opting Out: You can choose to reject this agreement to arbitrate. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. No, Vivid Seats will not grant you a refund for postponed events. Unfortunately, no. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. If a re-issue is not possible, you will be refunded the re-issue fee. This policy is necessary because of our status as a live marketplace. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. Thats not funny. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Events may be canceled by the team, venue, performer, or promoter. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. How do I get my compensation? Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. Do Not Sell or Share My Personal Information. All sales are final; there are no cancellations, returns, or exchanges. Shipped Arrive in 1-3 business days from placing the order. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. 2021 Vivid Seats Ltd. All rights reserved. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation.
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