a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. In April the Competition and Markets Authority (CMA) threatened it with legal action for. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. If this is also unsuccessful We will not offer a refund. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . Fast forward a few years, and the details she entered were still saved on your account. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. 2.2 Registration. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 1 Complain to the ticketing website. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 3.4 Indemnity. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. Crucially in your case, this means. are safe places to buy tickets. Thankfully, I have now managed to get to the bottom of it. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. I entered the incorrect email when registering, how do I change it? If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . Theres a problem with my wedding venue or supplier - what are my rights? I had a flight delay, can I get compensation? Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. You can update your payment method as long as you haven't yet been paid. Visit the Payment Methods section to update the details. Note that Your payment may be withheld if you violate this clause. For American Express this is the 4 numbers on the front, right hand side of your card. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. 2.7 Payment Authorization. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Copyright (c) 2006-2023, viagogo AG. 4.2 Stolen Property. Please note that service fee amounts may vary by event and are subject to VAT. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. 7.2 Copyright. Hello has anyone had a successful outcome from viagogo through paypal. Save as much as you can and opt for investment trusts over trackers. You should get the exact tickets that you ordered. This does not affect our editorial independence. Pay in 10,000 for bonus. We take no responsibility for such issues. Super Bowl Ticket. 6.9 Change or Suspension of Site. Don McLean Concert Tickets. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. 2.8 Work-life balance. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. Does Viagogo pay their employees well? A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. 6.2 Waiver of Consequential Damages; Liability Limit. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. How do I sell my tickets on the Ticket Exchange? You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 5.1 Investigations. Red Hot Chili Peppers Tickets. 1.4 Modification. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). Ask a question about Viagogo in Booking Services. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. This content may be old or outdated. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. How sellers get paid In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. In future, if you have issues confirming or fulfilling . As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Ticket listings are a representation of actual seat location. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 6.11 Permitted use. Both you and the company were insisting that you weren't in the wrong. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Dec-23-2017 03:49 PM. . In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 2.13 Ticket Information. We will also add sales or value added tax on our fees as applicable. 2.5 Tax on Seller Proceeds. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Shoppers are advised to double check card details when shopping on computers or mobile devices. Almost all retailers now have an option to 'save this card for faster check-out next time'. We endeavour to rearrange delivery with the customer or arrange a collection point. 5.4 Making Adjustments. Affiliate links: If you take out a product This is Money may earn a commission. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. We are no longer accepting comments on this article. I sold my tickets on Viagogo as a sate sale. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. 2.12 Seller Payment. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Pay by PayPal, a free service to pay online without sharing your financial information. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. During this time, the Site will be temporarily unavailable. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. The tickets were sold in October for 180, but so far I have not seen the money. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. These steps apply to Personal accounts. Are investors underestimating the impact of rate rises? This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. I got food poisoning while eating out, can I get my money back? For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The tickets will be stored in one of these third-party sites. Welcome to viagogo's online ticket exchange (the "Site"). You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. This charge is in addition to the amount originally paid for the tickets. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Location. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. Viagogo says it does this but takes no other steps to prevent the practice. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Limerick, County Limerick 35 reviews; By using our Site, You agree to accept this Agreement. 2.14 Substituted Seat Locations. 1999-2023 PayPal, Inc. All rights reserved. Only some of my tickets have sold. I entered the incorrect email when registering, how do I change it? 7.1 Ownership of Intellectual Property. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Consumer rights is a division of Which? The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. I want to ask if anyone know their custumer service valid e.mail ? The 'Payment' tab is automatically open. We may investigate complaints and violations of our policies. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Pay by PayPal, a free service to pay online without sharing your financial information. . Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. You also have the option of taking your case to a small claims court. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. You may only use the Services if You can legally enter into and form binding contracts. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. As you could not provide the tickets for your sale 9799872, we have had to cancel this. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . You warrant that you are over 18 years old and have the legal capacity to make the transaction. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. If You do not qualify, do not use the Services. How do I delete my listing? You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Here is what happened. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. To register, You must provide your real name, address, phone number, and email address. 6.8 All Sales are Final. TicketNetwork. Find out more about salaries and benefits at Viagogo. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. The revised version of this Agreement is automatically effective after it is initially posted on the Site. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Can I deliver the tickets using a different delivery method? This does not prevent us from varying these terms without reference to them. Before taking this step we advise that you take a look at our advice on writing a letter before action. 6.3 Allocation of Risk. 2.3 Username and Password. Report. 3.1 Accurate Descriptions. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. How do I delete my listing? You also warrant that you own the tickets and are authorized to transfer or resell the tickets. 2.9 a) Exception to Sellers Obligation to Confirm. City and Colour Concert Tickets. They then charge a booking fee on top of the tickets. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . You may find other users information to be offensive, harmful, inaccurate, or deceptive. Join the 36,151 people who've already reviewed viagogo. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. What do the ticket split type options mean? Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. We do not control the information provided by other users which is made available through the Site. But, if you plan to do this, you must tell your ticket seller in advance. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Like. Cons: Viagogo Reviews. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? 1.2 Ticketing Exchange. But it is not just these sites where buyers need to be careful. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Copyright viagogo Entertainment Inc 2023. That helps us fund This Is Money, and keep it free to use. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Can you help me find out what has happened here? From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. In this case they counted them as arrived the moment UPS scanned the tracking label. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. I can't see my Resale tickets available to buy on the website. Viagogo Won't pay me for my sold tickets. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? The fastest-growing and preferred acquisition channel for over half our multichannel sellers. You'll need to call your local bank to see if they cash out I bonds and their requirements for . 2.8 Pay & benefits. $39.99 a month + selling fees. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. . MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. 1. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Reiwa 5th Spring Tour Grand Sumo Tickets. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Be the first to hear about special offers. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Such notice shall be deemed given one business day after the email is sent. The site operates a system wehre the tickets don't go on sale until they receieve them. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 2.1 Requirements. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Pay by credit . To be a member of this Site, You must agree to accept the terms in this Agreement. 3. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer .
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