Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Dont believe them they are massive frauds. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Hi Shannon, All of our templates are completely free to use and are designed to save you time and hassle. Fancy a bit of a hack for lounge access? Man, that would be dirty. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Let me assure you that we most certainly do not hate our customers. I have been transferred to a new location. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. It goes against our guidelines to offer incentives for reviews. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. This was the most frustrating service that I ever experienced. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. This company responds to reviews on average within 3 days. Best regards, You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. Your email address will not be published. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. The reps refuse to escalate blatant misconduct on their part to their management. Call us Buy now This company is intentionally misleading customers to keep them in contracts. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. I understand that youre disappointed. Michelle Spire Can I roll any unused coworking and office days into the next month? In conclusion, careful when u sign with regus. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. {Name of the recipient} Meet in any city. The payments have since been sent to . At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. 2.3. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. So when it"s important for them to sell you, there is a person to speak with. I have been transferred to a new location. We use dedicated people and clever technology to safeguard our platform. Once they sell you something that will be the end of you being treated as a valued customer. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Your email address will not be published. Requesting your refund is easy. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Won't be a good idea until they change their management. We will then confirm your payment date and amount. This has resulted in our staff not coming into work because of unfavourable working conditions. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. but when u need support / CS to talk and solve ur problems its literally non existant. Termination or breach of the contract prior to the You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Let us find the workspace that`s right for you and your team. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. We found a responsible person where we inform her about the problem. %PDF-1.6 % They only communicate via email. Avoid at all costs. Or you can upgrade at any time. No staff available for contacting on the event day. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Hi Hannah, Im sorry if you felt the need to escalate this. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Hi Vladyslav, I was using the regus for couple years. {Contact Details}. Global Customer Service at Regus. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Hi Frank, Im sorry that you feel this way. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. As you did not process this correctly, the agreement continued an additional month. We use cookies to improve your experience and deliver personalised content. I had a membership for over a year. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Were clear about this from day one. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Your email address will not be published. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Head of Customer Services. You can start your agreement on any day of the month. Our customers satisfaction is our priority. Moreover, forthwith please remove my name from all the associated records too. Its clear from reading your comments that the main reason for your review is that of your agreement. We can assure you that our teams are always happy to help. I hope youll continue to serve more and more people and make their life happy and prosperous. Once your agreement with us has been renewed, well confirm it via email. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! If you don't request the refund, they keep it. There is high turnover with their reception staff and they have terrible customer service. Hi, is anyone aware if this is still valid and if any issues occurred? Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. They will email you a confirmation of termination and then charge you again. As far as the payment is concerned, it has been made in full. Our invoices are due on the payment date that is displayed on them. Make it brief, not elaborate. Today Sandra replied to my messages on both message boards and via email. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. They answered us and asked us to show them an email we had sent with the specifications of the machines. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. If we . This is not the case. Make it brief, not elaborate. Thanks again for your comments which help us improve. 279 Viverra. We pay those as well. Michelle Spire This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. Anyone can write a Trustpilot review. Regus does not communicate with customers via telephone. Don't be fooled by that. She at least implied that Hannah`s use of the printer was a nuisance. In April of 2021, I tried to set up a virtual office with Regus. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. No customer service, no support, hang up phonecalls,, no email reaction Best wishes, The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. For a company as big as Regus to not have a complaints procedure this is appalling. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Welcome. How To Write a Cancellation Letter for Membership? how to cancel regus membership/account? The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. Lorraine Brule I understand and appreciate that youre disappointed, and would really like to help. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. We may have received incorrect data. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. This should not come as a surprise to any customer. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. It was a nice experience to be able to associate with the Church for so long. Tip for consumers:Stay away from this company!!! Assistant Global Customer Service at Regus. I look forward to receiving more information from you. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Furthermore, it's our goal to make this an efficient yet very simple process. Remember that I need to escalate this and if I escalate this it will not be approved.". Besides, the facilities provided by you are also impeccable. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Michelle Spire You can check these emails in the Account > Documents section of your online account. Pricing and eligibility depends on the lounge operator. If you don't reply to that email you get locked into a contract. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. 2.3. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Oh yes. Im sorry if you felt the need to escalate this. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. We hold a pre-authorisation charge of GBP14.75 on all new registrations. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Our team is ready to answer your questions. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Hi Mike, Im sorry if you felt the need to escalate this. + Free Sample of Insurance Cancellation letter Template. Id like to be able to help but havent been able to identify your account.
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