Contact Customer Service at (800) 391-3000. It has been severed months ago and left hanging. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Whenever there is an outage, your first step is to report it via email or twitter. . The ground around your car may be energized. Let us give you a call as soon as an agent is available. Privacy Policy. Type your message in the text area near the bottom of the window. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Ask for the Comcast liason. X | `>`. How do you fix an exposed wire without electrical tape? How do I know if my home is wired for Comcast? We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! You may have to enter a lot of personal information to get connected, including your ZIP code. How to Report an Issue Online Visit xfinity.com/xfinityassistant. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you have questions about your services, we're here to answer them. Immediately Call Emergency Services. Do what's best for your business. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. You can report an issue by going to the Xfinity Status Center. How do I report a downed telephone line? Thanks! Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. A tree in my back yard has two large branches resting on the phone/TV cables. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Make the report to that person.. Store Locator Status Center Check for outages and troubleshoot your services. Asking on behalf of my place of business. A woman in Huntington says she contacted Comcast several times about a line. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. How do I talk to a real person at Comcast? Voting closed 14. I have followed these instructions and sent the private message on 6/1/21. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? came out and verified that it isn't live. I am a bot, and this action was performed automatically. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Search accounts based on account number, or chat online. What to expect: Your complaint will be posted online in a public database. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. DO NOT TOUCH downed lines or anything they are touching. Please send us a direct message to "Xfinity Support" with your full name and address. up. Performance & security by Cloudflare. You will need to contact a tree trimming service yourself. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. 70% of power outages are caused by major weather. I explained this to the rep when I called to cancel. Make sure you are signed in with your Xfinity credentials. I can't get into my property because the line is blocking the drive way. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Thank you for bringing this issue to our attention. Create an account to follow your favorite communities and start taking part in conversations. Dial 333 to get connected to a customer service representative. A drop-down list appears. Like. Just select Xfinity support and you will be able to speak with the next available specialist. Click the "New message" (pencil and paper) icon, 3. I am a bot, and this action was performed automatically. This post was marked as closed. Jul 2007 - Sep 20169 years 3 months. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Call 9-1-1 immediately to report a fallen power line. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! You can also request a call at a time that fits your schedule. Electric Lines that run from the utility pole to your residence. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Select Restart Modem to begin troubleshooting. This website is using a security service to protect itself from online attacks. A recent storm brought down a tree which took down one of the above ground cables by my house. Report or View Outages; Other Contacts; General, Business, Landlord, . If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Then, call PG&E at 1-800-743-5000. Cloudflare Ray ID: 7a2ad44e3df86ef8 How to Reach a Real Person at Comcast/Xfinity. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Should you experience further issues, please create a new post. Comcast Xfinity problems in the last 24 hours. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. The tubing will start to shrink almost right away. No worries, Our team can definitely help right here! I also appreciate you taking a moment out of your day to reach back out to our team! Choose the option that best describes your situation. If you receive overhead electric service, your electric system con- sists of the following: 1. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. My electric company has been out already and have told me that it is Comcast's issue. God forbid this huge company actually provide a phone number where you could talk to someone. 1. In the top right corner, you'll see a little chat icon near the bell icon. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. 115.124.120.233 How does cable internet get to your house? Don't worry, we'll never do that as it might cut into our profits for the quarter. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Thank you for reaching out to our forums community, its great we can connect this way! Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. How to report a downed wire if I'm not a customer? We've had a downed wire touching our building for about two months at this point. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. The action you just performed triggered the security solution. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I need someone to come out and fix it. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. First Call 9-1-1. Enter another ZIP to see info from a different area. -ATTU-verseCare. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. 3.) The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Press Enter to send it. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. See how you can save when you add Comcast Business Mobile or add a new line. I don't have AT&T, or a landline. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive.
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