If you'd like to return your order, you can within 14 days of receipt. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Check out what 59,467 people have written so far, and share your own experience. 2023 Trustpilot, Inc. All rights reserved. They were dispatched quickly and delivered within a few days to Northern Ireland. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. AVOID THIS COMPANY!!!! Still over 300 down! That is great news about the fast delivery.We hope to see you again very soon. Highly recommend and will definitely buy from Zavetti again. Next time it will be JD SPORTS for my next purchase. Will definitely be ordering from them again. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. When you purchase through links on our site, we may earn an affiliate commission. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. I have worked in retail for over 15 years. They all fit perfectly. They all fit perfectly. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. There was a problem. Find out how we combat fake reviews. Order placed Sunday afternoon and delivered Monday afternoon. One star as there is no 0 stars. Take care!Thanks,Rebekah. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Over 90 off RRP. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Do you agree with Footasylum's 4-star rating? Very disappointing.Would never order from them again! Would not recommend. A refund can take up to 10 working days to show in your account. UK Returns Free return by our courier service. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. On-time Delivery. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. For all international returns outside of the UK, please visit our dedicated international returns page. Help future customers by talking about customer service, price, delivery, returns & refunds. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Further Details. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. 10% off at Footasylum on first orders with this promo code. Get your sneaker fix anytime, anywhere with the Footasylum app. Can I return my online order to one of your stores. International Returns Most Popular Ends: Tue 28 Feb 2023. I would definitely recommend and will be a returning customer. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Simply follow our returns portal link below. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Got them cheaper than any other website. Never again. 3. Average Delivery Time. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. very helpful as Liverpool didnt answer the phone. We use dedicated people and clever technology to safeguard our platform. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. This arrived within only two working days and all items were delivered intact and all there. All rights reserved. Thanks,Rebekah. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Was looking everywhere but at her customers. Absolutely fuming with this company. They sent me trainers in a damaged box. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Stay ahead of the game with the latest trainers and clothing from Footasylum. Date of experience: January 04, 2023. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Hey Karl!Thanks for taking the time to leave us a review. And would recommend to all my friends amd family. I would definitely recommend and will be a returning customer. Thanks. For more information on the cookies that our site uses click here. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. OG Stack Longline Puffer Jacket. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Claim your profile to access Trustpilots free business tools and connect with customers. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Once Footasylum has received and inspected your order, a refund will be issued. A pop-up box will appear revealing the code. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. All in all, satisfied with my purchase and dealings with this shop. Shoved the card machine into our face. 2023 Trustpilot A/S. - KM, posted 1 year ago From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. We use dedicated people and clever technology to safeguard our platform. Never again. - Rebecca Jones, posted 1 year ago The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Ordered and paid on 10th December my daughter's Xmas present. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Footasylum has collected 369 reviews with an average score of 1.86. . The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Leave this blank if you'd like to publish your review anonymously. Restrictions apply. Great to hear that the parcel arrived so quickly. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". If this was my store, they would all be sacked. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Manners cost nothing. Looks like they have found the nearest spare tatty box to send them out in. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Change of mind returns accepted. Which are the instant chat and the WhatsApp!! The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Your browser does not support embedded videos. Shoved the card machine into our face. Tried to send Crocs back as they didnt fit my daughter. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. One star as there is no 0 stars. We are so glad to hear you are happy with the service. Wow! * One or more of these files was not uploaded due to an invalid file type. . Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Tommy Jeans. Ordered Nike trainers. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. I brought some trainers and returned them just before the 28 day period which was allowed for returns. I will always order with footasylum I am very happy with the service and products. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. First and last time I will use this company. Email and text communication was prompt and efficient. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". The North Face. 2023 Trustpilot A/S. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Gain access to Footasylum UNLCKD through your main Footasylum account. Anyone can write a Trustpilot review. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Easy! We also ensure all reviews are published without moderation. They also offer a WhatsApp device but it doesnt work. Email never arrived so ended up going to a store on crutches to get a refund. Reordered again Sunday afternoon, Monday morning was here. Giving one star so I can leave this review. They have scribbled size 7 on it. Ordered standard delivery, was dispatched the next day & arrived the day after. Unable to get in touch with anyone from customer service to resolve issue. One very disappointed son this Xmas! Here are 8 tips for writing great reviews. It's great to hear you are happy with the coat and that the delivery was so quick. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Take care!Thanks,Rebekah. Please refresh the page and try again. Rolling eyes, rude attitude. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Heres how it works. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. 20% off selected items with this Footasylum discount code. Useless. Bought a pair of Boss trainers at the end of November 2022. Avoid this store at all costs. All rights reserved. Looks like they have found the nearest spare tatty box to send them out in. It goes against our guidelines to offer incentives for reviews. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 60%. It's your job. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Received 2 small refunds for I don't know what! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Alpyrex. Thank you so much. 2023 Trustpilot A/S. They also offer a WhatsApp device but it doesnt work. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Hey Getta,Thanks for leaving us a great review. Great sale and super quick on delivery. Round and round in circles. I was taught to value customers, no matter what job I was in. Will definitely be ordering from them again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If valid, the page will refresh and your total will be updated accordingly. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. - Mel, posted 7 months ago Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Treated myself to some new trainers and jogging bottoms in the sale! That is great news that they arrived a day early!We hope to see you again very soon. Hey Getta,Thanks for leaving us a great review. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. A simple full refund is all I wanted from the first time I was messed around!! Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Hey Karl!Thanks for taking the time to leave us a review. Hey MattThanks for taking the time to leave us a review. They have scribbled size 7 on it. Ordered some trainers at 10.30pm amd paid for next day delivery. Shocking company - bought two items trainers and sliders order value 100.28 never received. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Easy! Once cleared, your points will turn into money off any future purchases. Ordered and paid on 10th December my daughter's Xmas present. Absolutely fuming with this company. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Search for local Shoe Shops near you and submit reviews. In just a few steps, we'll have it sorted. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased.
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