Footer.languageSelector.ja-jp.region DE Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Besk vr hjlpsida fr mer hjlp och support. If I have Allianz ticket insurance and miss an event, can I get a refund? Fan Update. Ticketplan's terms can be found on the Ticketplan website. The documented police or fire brigade report. Please make sure to review the terms and conditions that you will find on these third-party sites. The site owner may have set restrictions that prevent you from accessing the site. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. found at the bottom of this page. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. The site owner may have set restrictions that prevent you from accessing the site. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. (United Kingdom) You are solely responsible for making a purchase, based on the information provided on our Service. We can't reclaim the money and issue the refund to a new card for you. Ive also heard similar stories from all of my concert going friends. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. Your ability and/or right to transfer or resell tickets may vary. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. Holder covenants not to sue any of Releasees for use of Personage as provided herein. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. Create an account to follow your favorite communities and start taking part in conversations. We also give them access to 24/7, multilingual . If I have XCover ticket insurance and miss an event, can I get a refund? The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. I bought these from AXS . XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. This tracks your activity using third party cookies. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Axs Ticket Refund Insurance. I cannot access the Insurance company. Ad . Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. The truth is that paying for insurance to guard against this is a waste of money. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. What is ticket insurance? You are urged to review all pages displayed during your completion of a purchase. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects Testimonials Then be careful what insurance you pay for. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Request ID: 7a29b9b3cc1be708. Please provide details in the box below and attach supporting documentation as appropriate. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. All ticket prices for events that occur in the United States are stated in U.S. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. ', Beware of this fake Disney+ phishing email. What is delivery delay/ticket printing suppression? Privacy Policy Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. Contact Us BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. Exceeding these limits may result in cancellation of orders without notice. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. During the event, strobe or theatrical lighting may be used. However, it is not clear if this would cover government advice. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. I realised I was too late for the standard entry tickets, as they had all sold out. T&Cs may apply.'. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. IP: 141.94.161.174 Latecomers may be seated at the discretion of Client or venue. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. Well need evidence from the relevant transport authority. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By browsing this website, you consent to the use of cookies. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. What is AXS Premium? You will also be responsible for paying any applicable taxes relating to your purchases. No refunds are offered for online (virtual) events unless the event is canceled. Any ticket issued via the Service is a revocable license. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. Peter Kay tickets --. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). It may take up to 30 days before we are able to review your claim. How do I file a claim and get a refund if I have ticket insurance? Unless otherwise stated as part of the purchase, any primary tickets (i.e. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Dollars. We all hate lines. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Terms and conditions of sites linked to by or from the Service may vary by site. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) We have made changes to our Privacy Policy. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. . I don't know why LiveNation pushes them, but it . At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Press J to jump to the feed. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Please contact the venue directly for a refund. We act on your behalf, as seller, when listing or reselling tickets. If they pay you now, there's no insurance for them if the new owners are refused entry. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). Date on which medical attention was first sought for illness/injury? In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. We notice that your web browser is out-of-date. Terms, conditions, and exclusions apply. email from them: "Thank you for contacting AXS. can reveal. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. mail I don't see why I should have to do the legwork on this one. If they allow it, you'll get a refund. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. found at the bottom of this page. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Thanks for signing up for the event guide! We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Official Tickets and Your Source for Live Entertainment | AXS.com The availability of tickets is subject to change. By using the Service, you agree to the Privacy Policy and Terms of Use. Reporting Fraud. Press question mark to learn the rest of the keyboard shortcuts. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. A scan or clear photograph sent by email is acceptable. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. If the event is rescheduled, we'll advise what options are available to you. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . Be the first to know. Kia was extremely helpful, efficient and patient with all my questions. You may also be linked to a third-party site, which is not affiliated with our Service. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Took about 5-6 weeks and lots of following up but did get all my money back. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. She also helped out with another refund I needed and was so quick. We act as a sales agent for our Client. Why you might ask? We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Has anyone experienced anything similar? Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. For tickets to events located in the United States, the Service is operated by AXS Group LLC. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Shipping information, if any, is provided at checkout. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. Please be advised we will require a copy of the death certificate to be attached. 4 days ago. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. SAFETY AND SECURITY. We will need these documents as part of the application process and cannot process a refund without them. If I have XCover ticket insurance and miss an event, can I get a refund? If buyers Payment Method provider does not remit payment, the transaction will be canceled. Yes - If customer is prevented from attending because of a government mandate, this is covered. Therefore, we ask for: A completed medical confirmation form. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. How do I get my . Plans can . Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Feb 17. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Please note: The account holder is liable for bank charges levied by the receiving bank. Below are some pointers we hope you'll find useful! Seller fees on the Service may vary. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. You should evaluate your risk in determining whether to attend the event. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. All photography, filming and other recordings of the event are PROHIBITED. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. NEVER AGAIN! For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Reddit and its partners use cookies and similar technologies to provide you with a better experience.
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